VCloud9 LLC

Privacy Policy

Effective date: November 10, 2026

Introduction

VCloud9 LLC ("VCloud9," "we," "us," or "our") is based in Monmouth County, New Jersey. We collect, store, use, and protect personal information that you share with us, and we want you to understand how we do that.

This Privacy Policy applies to https://vcloud9.ai and related VCloud9 websites, forms, calendars, and chat widgets, including growiq.vcloud9.com and proposals.vcloud9.com. It describes the information we collect, how we use and share it, and the choices you have.

Our separate site at https://vcloud9.com has its own privacy policy at https://vcloud9.com/privacy, which remains in place until that site is updated. Some embedded forms still link to that older policy.

This policy is written for information we collect through the websites and services described above. If we collect information from you in another way, such as a phone call or an in-person meeting, we will handle it in a manner consistent with this policy.

By using our websites, submitting a form, booking a call, or chatting with us, you acknowledge the practices described here.

Information We May Collect

We collect information that you choose to give us and some information that is collected automatically when you visit.

Information you provide in forms. Our free visibility check request forms and similar landing page forms may ask for:

• First name and last name (last name is optional on some forms)
• Company or business name
• Phone number and email address
• Trade or type of business (for example electrical, HVAC, plumbing, commercial or other trades)
• Service area, such as towns, counties, or ZIP codes
• Your website or Google Business Profile address
• Optional notes about what you would like us to check
• Your consent choices, including whether you agreed to contact by email, phone call, or text message, and whether you opted in to marketing text messages

Booking calendar. If you book a call with us, we collect your name, email address, phone number, and booking details such as the time and time zone you select. The calendar also asks you to confirm that you want to receive content from us using the contact information you provide.

Chat. Our website includes a chat widget. Messages you type into chat, and any contact details you share there, may be collected and stored.

Other VCloud9 sites and intake forms. Other VCloud9 sites and intake forms may collect additional business and contact details that you choose to provide, such as your name, organization, phone number, website information, service areas, and information about how your business handles leads and communications.

Marketing source information. If you arrive from an advertisement or link, campaign tags and click identifiers (for example utm_source, utm_medium, utm_campaign, utm_term, utm_content, and fbclid) may be passed into embedded forms on our claim and visibility check pages so that we can understand which campaigns led to a request.

Technical information. Like most websites, our sites and our service providers may receive technical information such as your IP address, browser type, device information, pages viewed, and the date and time of your visit.

Publicly available information. When you ask for a visibility check or audit, we may review publicly available business information, such as your Google Business Profile, map listings, website, and how your business appears in search and AI-generated answers.

We do not ask you to submit payment card numbers through the forms described in this policy.

Cookies, Pixels, and Similar Technologies

Cookies, pixels, and similar technologies may be set by us or by our service providers. They include session and preference cookies, the Meta Pixel, and cookies or similar tools used by embedded forms, calendars, chat, and bot checks.

Meta Pixel. We use the Meta Pixel on vcloud9.ai and growiq.vcloud9.com. It helps us measure visits and form or button activity and understand how our advertising performs. Meta may receive information about your visit and your interaction with our pages, subject to Meta's own policies and your settings with Meta.

Bot checks. Some embedded forms and pages, including on vcloud9.com, use Cloudflare Turnstile or similar bot checks to help prevent spam and abuse.

Other VCloud9 sites. Our separate site at vcloud9.com may use additional tag management and site analytics tools. Please see https://vcloud9.com/privacy for that site.

Your controls. You can control or delete cookies through your browser settings. If you block cookies, some features of our sites, such as forms, calendars, or chat, may not work properly. We do not currently display a cookie-consent banner on vcloud9.ai, so your browser settings are the main way to manage cookies. You can also manage ad personalization through your account settings with Meta.

How We Use Personally Identifiable Information

We may use the information you provide, and information we collect automatically, to:

• Respond to visibility check requests and other form submissions, schedule calls, and follow up with you
• Prepare visibility checks and audits using the information you submit and publicly available business listings
• Provide services you request or agree to, such as listing cleanup, websites, messaging workflows (only after consent, access, and testing, as described on our service pages), AI workforce work, and leadership AI planning
• Communicate with you by email, phone, and text message as described in this policy
• Offer you additional products and services that we think may be relevant, where permitted and subject to your choices
• Operate, secure, debug, and improve our websites and services
• Measure advertising and site usage
• Keep business and accounting records
• Comply with law and enforce our terms

We may use AI tools to help prepare visibility audits and content based on business information you provide or that is publicly available.

Text Messages (SMS)

We send text messages only after you provide a phone number and the relevant consent. That consent may be your agreement to be contacted about your request, your agreement to optional marketing texts, or both.

• Request follow-up texts. When you submit a form and check the consent box, you agree that VCloud9 may contact you about your request, including by email, phone call, or text message, at the contact details you provided.
• Marketing texts (optional). Some forms include a separate, optional checkbox to receive marketing and promotional text messages. You do not need to check it to submit a request.
• Message frequency varies.
• Message and data rates may apply.
• To opt out, reply STOP to any text. For help, reply HELP, or contact us using the details below.
• Mobile information is not shared or sold to third parties for their own marketing. We do not sell or rent mobile numbers.
• Separate channels. Opting out of texts does not automatically opt you out of email, and opting out of email does not automatically opt you out of texts, unless required by law. If you want to stop all communications, tell us and we will honor your request.

Email

We send transactional and follow-up email related to a request, booking, or service. We send marketing email where permitted. You can unsubscribe from marketing email at any time by using the unsubscribe link in the message or by contacting us. Even if you unsubscribe from marketing email, we may still send messages related to a request, booking, or service you have with us.

Protecting Personal Information

We use reasonable administrative, technical, and organizational measures to help protect personal information, and our service providers do the same. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Retention. We keep personal information for as long as needed for the purposes described in this policy, including to complete a request or service, keep business records, resolve disputes, and meet legal or accounting requirements. When we no longer need it, we delete or de-identify it.

Storage in the United States. Information may be stored and processed in the United States by us and our service providers.

Sharing Personal Information

We share personal information only as described in this policy. We do not rent or sell personal information, including mobile phone numbers and email addresses. Mobile information is not shared or sold to third parties for their own marketing.

We may share information in the following ways:

• Service providers. We use service providers that process information on our behalf to operate our websites and services. They include:
  • GoHighLevel / LeadConnector, for our customer relationship management, forms, calendars, email, text messaging, chat, and hosting of some pages
  • Meta (Facebook), for the advertising pixel
  • Google, including Google Business Profile and PageSpeed or similar public lookup tools that we use when preparing a visibility check or audit you request. Some VCloud9 pages may also load Google resources in the browser.
  • Cloudflare, for security and bot checks and for some hosting or network services
  • AI providers that help us prepare visibility audits and content based on business information you provide or that is publicly available
  We do not sell personal information to these providers for their own marketing.
• Legal and safety reasons. We may disclose information when we believe it is required by law, legal process, or a government request, or when needed to protect the rights, property, or safety of VCloud9, our customers, or others, or to enforce our terms.
• Business transfers. If VCloud9 is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, and we will continue to protect it as described here.
• With your direction. We may share information when you ask us to or give us your consent.

Compromise of Personal Information

If there is a security breach affecting your personal information, we will notify you by email or as otherwise required by law.

Your Choices and Rights

You have choices about your information:

• Decline to submit. You may decline to submit information through our forms, calendars, and chat. Some services or features may not be available to you if you do.
• Access, correct, or delete. You may contact us to access, review, correct, or delete the personal information we hold about you.
• Opt out of marketing. You may opt out of marketing messages at any time. Reply STOP to a text, use the unsubscribe link in an email, or contact us.
• Cookies. You can manage cookies in your browser settings, as described above.

We will honor the rights that apply to you under applicable law. To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

Information Relating to Minors

Our websites and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a person under 18 has given us personal information, please contact us and we will take steps to delete it.

Links to Other Websites

Our websites may contain links to other websites, including websites operated by third parties. VCloud9 is not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any site you visit.

Notification Procedures

When we need to notify you about this policy, your information, or our services, we may do so by email, by written notice, or by posting a notice on our website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the changes on this page, and they will be effective when posted. The effective date at the top of this page shows when the policy was last updated. Please review this page periodically.

Contact

If you have questions about this Privacy Policy, want to review, correct, or delete your information, or want to opt out of marketing, contact us:

VCloud9 LLC
Monmouth County, New Jersey
Email: ray@vcloud9.com